Job Description

Our Purpose At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

As a member of the Product SRE team, you will assume responsibility for the deliverables of the embedded product SRE for your assigned product. The team will consist of dedicated world class SRE engineers who are embedded into product teams to drive enduring reliability, world class Observability and high performing services. You will provide technical proficiency to ensure the teams can drive reliability across the product landscape. This position requires a highly technical engineer with experience in SRE and a passion for enabling high performing products. As a seasoned and relentless engineer, they will contribute to the Product SRE strategic objectives and contribute to the ongoing transformation of the Xero SRE culture. As an expert communicator, this Engineer will manage change and ensure the value of robust systems is communicated clearly across the business.

How You'll Make Impact:

• Provides technical contributions to ensure completion of the day to day deliverables of a dedicated product SRE team of highly experienced Site Reliability Engineers, who will take ownership of reliability.
• Demonstrates technical proficiency in all aspects of reliability, observability, operability and performance of the product you are assigned to through continued delivery of high quality solutions.
• Builds a long term relationship with product engineering teams to ensure they can deliver on system reliability that is continuously improving.
• Demonstrates an ongoing dedication to “automation first” and ensures quality delivery at all times.
• Has experience of building and delivering an Error Budget culture associated with consistent breaches of SLA/SLO.
• Ensures Observability best practice is implemented across products to ensure fast detection of impactful events.
• Contributes to a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced.
• Provides ongoing training as required across the business to ensure reliability requirements are well understood and incorporated into product designs.
• Contributes to the deliverables a team of engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organization.
• Coordinates on, and actively monitors, quality standards for the SRE team and reports regularly on its adherence.

What You'll Bring With You:

• Demonstrable experience of delivery of Reliability systems and solutions in a highly technical team.
• Strong engineering and hands-on SRE background. Deep and proven experience in mentoring SRE teams in a fast growing company.
• Proven track record in senior technical roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement.
• Has a strong product mindset and can understand and anticipate customer needs. Obsessed with delivering a high quality and highly stable customer experience. Drives a culture of customer-first thinking.
• 24/7 focus on incident response and remediation.
• Technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems.
• Proficiency in one or more object-oriented programming languages (C#, JavaScript, Java, Python etc) or experience with infrastructure-as-code (e.g. Terraform, Cloud formation).
• Experience using observability tooling to monitor the health of highly distributed systems.
• Experience with agile software development methodology including continuous integration and delivery.