Senior Product Manager (Senior Care)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Join us and be part of a team that is making a real impact. To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Duties and Responsibilities:

• Conduct in-depth analysis for orders and tasks management and associate service documentation solutions.
• Track in-market adoption and success of production solutions.
• Stay abreast of changing customer needs and industry trends.
• Monitor secondary research and market data.
• Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.
• Liaise with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Collect and summarize customer feedback to drive satisfaction and adoption.
• Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.
• Maintaining performance standards if working remotely (where applicable).
• Represent PointClickCare with a high degree of knowledge, integrity, and professionalism.
• Participate in industry events, and lead customer and partner facing engagements as a product expert.
• Inspire, energize, and motivate cross-functional teams.

Qualifications and Experience:

• 5-7 years working in Product management, preferably in the healthcare space.
• Bachelor’s degree in informatics, Computer Science, information technology, or healthcare-related field of study; Preferred.
• Managing large product lines, innovation, and a general curiosity and drive for building great products with great user experience.
• Proven track record managing commercial software products through the entire product lifecycle at an experienced level.
• Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and challenging environment.
• Proven ability influencing stakeholders, executing product priorities, and driving business results.
• Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things.
• Strong oral, written, and listening communication skills with internal and external stakeholders.
• Solid understanding of Agile and Design Thinking methodologies.