Job Description

Overview

We’re looking for a technically savvy and solutions-driven IT professional to join our Los Angeles office in a hands-on role that blends core systems support with forward-looking AI integration. As part of our Technology team, you’ll ensure secure and seamless infrastructure operations—supporting everything from system configuration, user access, and cybersecurity to helping cross-functional teams deploy and adopt AI tools responsibly and effectively. You'll be instrumental in troubleshooting and automating workflows, maintaining compliance, and enabling a high-performing, AI-ready workplace.

This opportunity is perfect for someone who’s curious, collaborative, and excited about applying emerging technologies to drive strategic impact. If you’re passionate about IT and want to be part of a fast-paced, AI-native company that’s transforming how insights fuel business decisions—Fuel Cycle is the place for you.

Key Responsibilities

• Technical Support & Troubleshooting
  • Providing technical assistance to users regarding system access, troubleshooting issues, and answering questions.
  • Provide technical support for troubleshooting, implementing, integrating, and automating artificial intelligence technologies across systems and platforms.
  • Diagnosing AI-related system issues, deploying AI tools, and streamlining workflows using intelligent automation.
• User Access & Identity Management
  • Managing user access controls, performing access reviews, and conducting security permission assessments.
  • Creating, managing, and maintaining user accounts with appropriate access levels and security permissions.
• Systems Installation, Configuration & Maintenance
  • Providing assistance with the installation and configuration of new hardware and software, including operating systems, applications, AI-related systems, and network devices.
  • Applying software updates and patches to systems to address vulnerabilities and maintain compatibility.
  • Conducting preliminary risk assessments, implementing security updates to patch against vulnerabilities, and executing flaw remediations to provide fix against potential threats.
• Security Monitoring & Risk Management
  • Actively monitoring security dashboards, identifying issues, and troubleshooting problems related to vulnerabilities, threats, and cybersecurity incidents or data breaches.
  • Supporting flaw remediation to address potential threats.
  • Evaluating AI performance and conducting risk assessments related to AI tools and systems.
• Data Protection & Recovery
  • Assisting with data backup and recovery testing to ensure data integrity and recoverability in case of emergencies.
• AI Enablement & Cross-Functional Support
  • Enabling cross-functional teams to adopt AI through targeted training, suitability assessments, and best-fit evaluations.
  • Promoting responsible and scalable AI integration strategies.
• Documentation & Knowledge Management
  • Maintaining comprehensive documentation of system configurations, procedures, and troubleshooting guides.

Your Success Metrics

• Recovery Time Objective = 24 hours
• Recovery Point Objective = 24 hours
• Vulnerabilities Patching = 95%
• Documentation Completeness = 90%
• AI Incident Resolution Time = ≤ 48 hours
• AI Enablement Satisfaction Score = ≥ 90%

Who you’ll work with?

• Internal IT and other departments
• Cross-functional teams on artificial intelligence
• This is a hands-on role that requires physical presence in our Los Angeles office

Core Skills, Competencies & Attributes

Skills

• IT Systems & Network Administration: Proficient in configuring, maintaining, and securing systems, operating environments, and network infrastructure, including routers, switches, wireless access points, and firewalls.
• Identity, Access & Device Management: Skilled in IAM platforms (Microsoft Entra ID, OKTA), mobile device management (Intune, Jamf), and endpoint security tools (antivirus, anti-malware, password managers).
• Cloud & Cybersecurity: Familiar with security controls across IaaS, PaaS, and SaaS, including technologies such as DLP, CASB, ZTNA, CIEM, CWP, CNAPP.
• AI Tool Integration & Support: Experience implementing, troubleshooting, and enabling adoption of AI and automation tools, with understanding of the AI/ML lifecycle and model risk.
• Technical Proficiency: Strong command of Windows and macOS, system administration tools, server management, networking protocols, backup/restoration systems, and collaboration platforms (e.g., M365, Zoom Rooms, VoIP).

Competencies

• Technical Troubleshooting & Support: Adept at diagnosing and resolving issues across software, hardware, user access, networks, and AI tools.
• System Administration & Security Compliance: Experienced in patching, monitoring, backup, access controls, and maintaining secure IT environments.
• AI Enablement & Training: Able to guide teams through AI tool adoption, automation best practices, and performance diagnostics.

Attributes

• Problem-Solver: Takes initiative in resolving technical challenges and preventing future issues.
• Detail-Oriented: Ensures accurate configuration, documentation, and compliance across systems and tools.
• Collaborative Communicator: Effectively translates technical concepts for non-technical audiences and works well across teams.
• Lifelong Learner: Driven by curiosity and a passion for applying emerging technologies—especially AI—to drive organizational impact.

What you’ll bring:

• Experience in IT support, help desk, or systems administration roles with exposure to cybersecurity principles.
• Proficiency in IAM and device management platforms (Microsoft Entra ID, OKTA, Intune, Jamf).
• Familiarity with endpoint protection, secret management (e.g., 1Password), patch management, and system backup tools.
• Hands-on experience with both Windows and macOS environments.
• Working knowledge of AI and automation tools, including evaluating performance, managing risk, and supporting team enablement.
• Comfort with collaboration technologies (e.g., Zoom Rooms, M365, VoIP).
• Self-driven, curious, and capable of learning and adapting with minimal supervision.

Preferred, but Not Required

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• IBM AI Engineering Professional Certificate

Benefits:

• Health/Dental/Vision Insurance
• 401k match
• Equity Purchase Option
• Flexible Work Schedule
• 15 Vacation Days + 7 Sick Days annually
• 12 Company Holidays + 4 Floating Holidays/Recharge Days (giving you the flexibility to celebrate or observe non-standard holidays, or take time to rest and recharge)
• Parental Leave
• Monthly Internet/Phone Stipend
• All Team Perks: many including: Rightway, Headspace & more
• LA & NY HQ Perks: Weekly community lunches, refreshments & snacks
• Pet Friendly HQs

This position pays between $75,000 - $90,000 base salary + bonus. Your final base salary will be determined based on location, work experience, skills, knowledge, education and/or certifications.

This position requires full-time, on-site presence at our Los Angeles HQ, Monday through Friday.

About Fuel Cycle:

Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and gain market share. By leveraging the Research Engine, which powers leading insight communities, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions.

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs.